Shopping Cart

Your shopping cart is empty.

Returns & Warranty

Warranties:

All warranties will be carried out through New Zealand Online Auction Brokers Limited or the New Zealand agent/supplier.

Please contact New Zealand Online Auction Brokers Limited if you are unsure of the agent/supplier for your product.

New Zealand Online Auction Brokers Limited warrants the product to be free of defects in material and workmanship from the purchase date for the period stated on the invoice.

This warranty is limited to replacing or repairing the product.  Our warranty policy is strictly "Return To Base" meaning you are responsible for bringing or shipping the product back to us. We will pay for shipping the replacement or repaired product back to you.

If the item is unable to be repaired or replaced another model of similar specifications may be substituted. If no such item is available a refund will be issued.

Any product returned to us that is NOT defective, may be returned to you and a service and handling charge plus return shipping costs may be applied at our discretion.

This warranty is void if one or more of the following:

  1. If valid/original proof of purchase from New Zealand Online Auction Brokers cannot be produced.
  2. The product has been tampered with, misused, damaged (includes water damage) or any cause other than a manufacturers defect.
  3. Any unauthorised modifications have been carried out.

For any warranty issues or to become a distributor please contact:

New Zealand Online Auction Brokers Limited
sales@nzoab.co.nz

Guarantee:

We choose our products carefully and are confident in the quality and value of all the products we sell; it is our motto that if you're not happy we're not happy.

We therefore offer a 14 day money back guarantee on all products purchased via nzoab.co.nz website. Note the item must be returned in as-sold condition. Please see returns for further information.

With regards to auction purchases, other advertisements and offers that are not available through the website a money back guaranty, if any is applicable, will be stated in the terms of the auction, advertisement or offer. Again the item must be returned in as sold condition.

Please see returns below for further information.

Returns:

Please contact us at sales@nzoab.co.nz for information on how to send your item back. We reserve the right to not accept any unauthorised returns.

Please ensure that the item is appropriately wrapped to prevent damage during transit. Returns MUST be clearly identified with the Invoice Number of the original purchase on the outside of the package.

We take no responsibility for the courier or postal service losing or damaging a returned item. If the item/s is lost during return transit no refund will be issued, it is the responsibility of the customer to contact the courier/postal service for a refund.

If an item is damaged during transit the customer will be informed immediately regarding the damage and the item will either returned to the customer or a partial refund may be given. This is at the sole discretion of New Zealand Online Auction Brokers Limited.

If an item is found to be altered in any way or is missing accessories or packaging, or the item, accessories or packaging are not returned in as-sold condition, a partial or non-refund status may be applied at the sole discretion of New Zealand Online Auction Brokers Limited.